TBRHSC Trauma Program

Privacy Policy

TBRHSCTraumaProgram.ca is owned and operated by Thunder Bay Regional Health Sciences Centre, Trauma Program, and can be contacted at traumaprogram@tbh.net .      


The purpose of this privacy policy (this privacy policy) is to inform users of our site of the following:

  1. The personal data we collect;
  2. Use of collected data;
  3. Who has access to the data collected;
  4. The rights of site users; and 
  5. The site’s cookie policy 

This privacy policy applies in addition to the terms and conditions of our site.


By using our site users, agree that they consent to:

  1. The conditions set out in this privacy policy; and 
  2. The collection, use and retention of the data listed in this privacy policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this privacy policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically 

When you visit and use our site, we may automatically collect and store the following information:

  1. IP address;
  2. Clicked links; and
  3. Content viewed.

Data Collected in a Non-automatic way

We may also collect the following data when you preform certain functions on our site:

  1. First and last name;
  2. Email address;
  3. Phone number;
  4. Address; and 
  5. Payment Information 

This data may be collected using the following methods:

  1. Creating account purchases
  2. Registration Forms 
  3. Web Forms  

How We Use Personal Data 

Data collected on our site will only be used for the purposes specified in this privacy policy or indicated on the relevant pages on our site. We will not use your data beyond what we disclose in this privacy policy. 

The data we automatically collect is used for the following purposes:

  1. Website evaluation, presentation, and utilization 
  2. Information about site access to determine popularity and effectiveness of content
  3. Statistical purposes  

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Purchasing
  2. Statistical purposes 
  3. Course betterment 

Who We Share Personal Data With


We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this privacy policy.

Other Disclosures

We will not sell or share your data with third parties, except in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store personal Data

User data will be stored until the purpose the data was collected for has been achieved.  

You will be notified if your data is kept for longer than this period. 

How We Protect Your Personal Data  

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we use a SSL certificate to protect customer data, use a reliable hosting service, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, in both transit, and storage. Access controls within the organisation limit who may access information.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user’s data beyond what is reasonably practical.

Credit Card Information & Electronic Payments

When you make a purchase on a website, mobile application (“app”), or mobile site, you provide your payment card details in order to make a purchase. To complete the transaction, the retailer exchanges information with its processor and that information, in turn, is communicated to other parties in the same way that a transaction is approved at the physical point of sale. An online or mobile payment transaction can also involve transmitting your purchase information to the retailers’ databases.

In some cases, the retailer may allow you to use a third-party company (for example PayPal) to make the payment so that you do not have to share your card details with the retailer. In other cases, the retailer may use a third party application that is integrated with the retailer’s website, in which case, the retailer may not receive your card details.

It is important to note that we use PayPal which acts as a secure intermediary, never exposing credit card numbers or bank account information during a transaction, which can happen if you use your credit card on other sites.


We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our offices.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact us at traumaprogram@tbh.net .

Cookie Policy 

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits, generally for the convenience of the user. They help the website “remember” what areas of a website a browser has accessed or used previously. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. This site operates on ‘implied consent’, which means that by visiting and clicking through the site, we assume you agree with this usage. If you do not agree, then you should not use this site.

Our site may use “cookies” in order to deliver web content specific to individual users’ interests or to keep track of online purchasing transactions. Sensitive personal information is not stored within cookies.

We use the following types of cookies on our site:

  1. First Party cookies-The data collected using first-party cookies is used for purposes like calculating page views, sessions, and number of users. In a few cases, our website may use cookies to store information for longer periods than the current session. This is required for login purposes.
  2. Session cookies-these cookies are used by e-commerce websites to remember the product placed in cart by the user, to keep users logged in, and to calculate each user session for analytical purposes.
  3. Secure cookies- Mostly, the checkout or payment pages of e-commerce websites have secure cookies to facilitate safer transactions.


This privacy policy may be amended from time to time in order to maintain compliance with the law and reflect any changes to our data collection process. When we amend this privacy policy, we will update the “effective date” at the top of this privacy policy.  We recommend that our users periodically review our privacy policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this privacy policy. 

Contact Information

If you have any questions, concerns or complaints, you can contact, TBRHSC Trauma Program at: traumaprogram@tbh.net